Delivery terms

GENERAL

UNNA S OY, business ID 2733775-4, address Aleksanterinkatu 28 00170 Helsinki
sells products to companies and adults
For the EU area. These delivery terms apply to ordering products
in our online store and for similar deliveries.

These delivery terms and conditions are valid from 31.10.2017. We may change
delivery terms unilaterally from time to time, so please familiarize yourself with them our delivery terms and conditions every time you order products from our online store.


PRODUCTS AND PRODUCT PRICES

The features and prices of the online store products are presented in each
in connection with the product presentation. We reserve the right to change the prices and
to changes in delivery costs, so please check the prices in the shopping cart.
before you accept the order. The prices of the products are displayed
in the shopping cart and order confirmation.


SHIPPING COSTS

Any shipping costs that may be charged for your order depend on
the selected delivery method and they are automatically added to the order
You will see the shipping costs charged for your order (if
shipping costs will be charged) from your shopping cart before you accept
order.

POSTAL PACKAGE

DELIVERY FEE to Finland is €7.90 and to the rest of the EU €9.90.
DELIVERY TIME in Finland is normally 2-5 business days.
The shipment can be picked up from all Posti service points and
from ATMs no later than 6 p.m. after the recipient receives it
arrival notice. Please note weekends and holidays.

ORDERING AND AGREEMENT

You can order products on our online store homepage by transferring them
to the shopping cart and confirming the order and paying for the shopping cart
in the content payment service. When ordering from our online store, you
is required to have become familiar with and committed to the then current terms and conditions
You understand that the terms and conditions you accept and confirm
your order is, except as stated later
right of withdrawal, binding and gives rise to these terms and conditions of delivery
with the agreement between us.


PAYMENT AND PAYMENT METHODS

You can pay for your order in the online store with the payment methods described in the shopping cart.
with selectable payment methods.

When shopping at the UNNA S online store, you can choose the one that suits you best.
Payment methods available include card payment, online payment and Klarna.
credit services.

Prices are in euros (€) and include VAT 25.5%.

We reserve the right to change the price of products, shipping and handling charges.
to price changes.


ORDER AND PAYMENT CONFIRMATION

After a successful order, we will send you an email
order confirmation, so please provide your email address when you place your order.
The order confirmation also confirms the payment method used.

If for some unexpected reason we are unable to confirm your order,
We will notify you by email as soon as possible.


DELIVERY METHOD

Your order will be packed in our store and delivered via Posti.
to the delivery address you provided. Please note that UNNA S Oy is not responsible for
lost shipments. Parcel deliveries will be delivered to you
normally within 1-3 business days after receiving order confirmation.

Please note weekends and holidays.


CANCELLATION AND REFUND POLICY

To ensure your satisfaction with our products, we offer a 14-day return policy for all UNNA S products. You can exchange the product for another one or get a refund. Returns should primarily be sent to the same store where they were purchased.
Product exchanges are processed as new orders. Please note that if you wish to return the product, you must arrange for the return yourself and pay the return shipping fee (return address below). It is also possible to return products to our store during its opening hours.

As a consumer, you also have the right under the Finnish Consumer Protection Act to cancel your order by notifying us of this no later than 14 days after receiving the goods.
If you wish to cancel your order, please send a free-form RETURN NOTICE, including the product information, order number, reason for return and your contact information, by email to unnas@unnas.fi.

Returned products must be in their original packaging, unused and well packaged for return. If the returned product has been used contrary to the buyer's statutory duty of care, UNNA S Oy has the right to charge a reduction in value up to the full price of the product. The products must not be, among other things, damaged, dirty, washed, altered or worn.

When returning a product by post, we recommend that you request and keep a Posti mailing receipt and tracking number (JJFI code) showing the return. If the returned product is lost in transit and there is no receipt, the Customer is responsible for the loss. The receipt proves that Posti has received the package for transport, in which case the responsibility is transferred to Posti. We will refund the money you paid for the cancelled order in accordance with the Consumer Protection Act.
UNNA S Oy has the right to withhold refunds until we have received the product back and inspected it.

For uncollected shipments returned by Posti, we charge a handling fee of €10, which we will deduct from the refund.

OUR RETURN ADDRESS

UNNA S Ltd
Aleksanterinkatu 28, 00170 HELSINKI FINLAND

unnas@unnas.fi

+358-50-3657891